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Costacruise Website Review & Ratings + Costacruise Coupons

Costacruise: Products & Services

Costacruise.com offers vacation cruise packages. The company tries to customize the customer's reservation by their country whenever possible for accurate calculations of local departure sites and trip costs. Cruise locations include the Atlantic Ocean, Caribbean, Red Sea, Eastern Mediterranean, Far East, Indian Ocean, Norwegian Fjords, Northern Capitals, Pacific Ocean, Dubai, South America, Transatlantic, and Western Mediterranean areas. Cruises are not offered during May-October months and do not permit marriage ceremonies.

Costacruise: Company Background

Costacruise.com was created in 1998 by Fabrisia Greppi. Administrative contact person is Lorenza Chiaramonte, and technical contact is Paolo Grillo.  The company is also known by the name Costa Crociere.  Costa Crociere was founded in 1854 as an oil and textile cargo shipping company and  started shipping passengers as early as 1947.  Later the ships were all converted to cruise ships. They were adopted by the Carnival Corporation  in 2000 and has now become one of the dominate cruise lines available in Europe. The corporate headquarters is located in Genova, Italy.

Costacruise: Customer Feedback & Reviews

Costa Cruise.com has positive editorial feedback.  Another site housed mixed but mostly negative consumer reviews with dominant complaints about bad rooming, food, customer service (rude personnel), and overall awful experiences. Costacruise.com  has a webpage devoted to reviews on the website.  Employees for costacruise.com gave positive feedback on their work  experiences.

Costacruise: Business Credibility & Trustworthiness

Currently,  the site has no Better Business Bureau accreditation, and there is no review of the business posted on the BBB site. The company major media coverage is found on a webpage of the website.  Also, there is no information about any special accreditations, associations, certifications, or awards this company may have.

Costacruise: Website Popularity & Google Ranking

Costacruise.com has high website popularity.  When compared with similar companies like carnival.com, crystal cruises.com, cunard.com, and costacruises.co.uk , costacruise.com ranked number three. Google PageRank gives the site a 5/10  rating. Alexa reports that costacruise.com has 1013 links to its site from other web pages. Compete.com reports 84289 unique monthly visitors.

Costacruise: Social Media Presence

Costacruise.com does not have its own blog or RSS feed link. They have a Facebook page with 1851 likes and 58879 page likes.  It is updated every 2-3 days.  They have a Twitter account with  34 tweets and 464 followers. The account is updated 2-4 times per month. They have a Google+ account  that has 36 followers and is not updated. They also have a Linkedin account with 1584 of its employees following on the site. The company also has a Pinterest presence and is referenced 69 times on Delicious.com.

Costacruise: Website Security & Safety

Google Safe Browsing gives the site an overall positive rating with no infectious or malicious items present . Webstats gives the site a 90 % safety rating based on the combined data from AVG Antivirus, Google Safe Browsing, WOT Raiting, Site Advisor, and Child Safety. The site uses a secure (https://) connection when taking payment information. 

Costacruise: Pricing & Packages

Cruise prices are packaged and may include regional government fees or taxes. They have a special offers section where they offer discounted cruises in specific locations. Costa Club members are given special discounts.  A service charge is due at the end of the cruise which eliminates the customer's need to leave tips. If a customer wished to request a substitute for  services higher in value than what was originally ordered while on the cruise, they will pay the difference between the two while on the cruise (if lower, the customer's account will be credited the difference)..

Costacruise: Shipping Rates & Policies

Shipping does not apply to this company.

Costacruise: Payment Methods Accepted

The company accepts Visa, Master Card, and American Express credit and debit card transactions, but the card has to be registered within 48 hours before boarding.  Customers also have the option of using the automated system to register at any time.   They can also pay with their Costa Card or pay with cash plus a deposit at the beginning of the cruise. The company does not accept Paypal or any other alternative method of payment like  EbillMe, BillMeLater, E-Check, EFT, QPass, etc.

Costacruise: Returns, Refunds & Exchange Policy

Costacruise.com promises to provide full refund if they cannot provide the cruise services and are aware of this prior to cruise's departure.  The amount will be credited to the customer's account if this occurs after the cruise has departed. Customers are able to replace like services with no penalty.  A refund for cancellation is only applicable if the customer makes the request at least 4 days prior to the cruise's departure.

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